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ITSM Connector for SAP
Automatic creation of incident tickets directly from SAP GUI or Fiori Apps
ITSM Connector for SAP allows the creation of incident tickets directly from the SAP GUI or Fiori apps.
The incident fields are completed automatically in the tickets. There is no more need to write emails or call the service desk for users to specify all the elements of the problem. All SAP details (SAP system, user and program details) are added to the incidents as attachments.
Running on most ITSM platforms on the market (ServiceNow®, Jira®, BMC Remedy and Micro Focus® Service Manager), the use of ITSM Connector for SAP leads to 28% faster ticket resolution.